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Purpose Supply Return Policy

 

Eligibility for Returns

·      We accept returns within 30 days of the purchase date.
·      Return eligibility: the item must be unused, in its original packaging, and in the same condition as when received.
·      Items such as personalized or perishable products are not eligible for return unless they arrive damaged or defective.

 

Return Process

·      To initiate a return, please fill out the return form to request a return authorization number.
·      Pack the item securely in its original packaging, including all accessories and manuals.
·      Clearly mark the return authorization number on the outside of the package.
·      Send the package to our return address, which will be provided with the return authorization number.
 

Refunds of Exchange

·      Upon receiving the returned item and inspecting the condition, we will process your refund or exchange.
·      Refunds will be issued to the original payment method within 10 business days once the return is approved.
·      Exchanges for a different product of size will be processed promptly and any price differences will be charged or refunded accordingly.
 

Return Shipping

·      We will provide UPS return labels for all returns.
 

Damaged or Wrong Items

·      If you receive a damaged or wrong item, please contact us within 7 days of receiving the item. We will arrange a replacement or refund.
 

Final Sale of Clearance Items

·      Items marked “Final Sale” or “Clearance” are not eligible for returns unless they are damaged or defective upon arrival.
 

Customer Satisfaction Guarantee

·      We are committed to your satisfaction. If you have any questions regarding a purchase or return policy, please contact our customer service team and we will do our best to assist you.